FAQ's - Ordering

FAQ | Web Component

You can place an order with us using our secure online services.

Once you have placed your order, you will receive a confirmation email detailing the hamper you have purchased, the personalized gift card message, the cost, the delivery date and delivery address. If you’re not in receipt of our confirmation email(s); please check your spam or junk folder at first point in case our email lands in there. Failing this, please reach out to us at your earliest convenience via our contact page so we can look into this for you. Next steps, we will carefully prepare your hamper to your specification and arrange for dispatch.

Once your hamper/item(s) has been picked up by our courier, you will receive a confirmation email from our courier with your tracking details. If you’re not in receipt of our courier’s email(s); please check your spam or junk folder at first point in case their email lands in there. Failing this, please reach out to us at your earliest convenience via our contact page so we can look into this for you.

Absolutely! This is optional during check out for the Classic Hamper where you can provide a personalized message for an additional fee. This is however complimentary for the bespoke package and Grand Hamper.

You can add as many hampers/ items on one order; however if you’re looking to send more than 20 gifts, please do get in touch with us using our contact form so we can manage your orders effectively

The receipt of your purchase will not be included in the gift hamper; this will be kept between us whilst the recipient enjoys the thoughtfulness of your gift. Once your gift/item(s) has been purchased you will receive a confirmation email of your receipt.

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You do not need to register an account with us to order from our website and so you will have the ease of simply checking out as a guest.

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